online banking

August 11, 2017

Consumers Speed up Card Replacement Cycle

Despite the heightened security that comes with EMV chips and tokenization, consumers remain worried about their personal data being exposed in a seemingly nonstop parade of […]
July 7, 2017

Digital Banks Take the Lead in Customer Satisfaction

Conventional wisdom once would have said consumers prefer a traditional bank with branches and humans while digital “direct” banks (those without branches) were only for rate […]
June 27, 2017

Banks: Are There Too Many Cybersecurity Alerts?

Security alert overload, a source of frustration for bank security departments for some time, appears to have careened out of control.  A survey of bank security […]
March 7, 2017

New “Invisible” Cyber Threat for Banks

Malicious software, the type criminals use to steal online banking login credentials from customer or employee desktops, has been getting more stealthy and effective over time, […]
January 19, 2017

Will Banks Listen to the Voice of their Customers?

Voice recognition technology is rapidly becoming part of our culture, as Apple, Google, Amazon and Microsoft have invested heavily in their Siri, Google Assistant, Alexa and […]
January 10, 2017

Push for Faster ACH Payments Increases Bank Fraud

As of September, credit-based ACH payments are now being settled within the same day. These transactions involve one person/entity pushing money from their bank account to […]